Frequently Asked Questions

Get answers to common questions about New Client Custom Facial.

Your visit includes a skin consultation, cleansing, exfoliation, extractions if needed, treatment serums, mask, facial massage, and moisturizer. The esthetician customizes each step and will recommend a home-care plan. Total time and specifics may vary based on skin needs.

Sessions usually last 60 minutes, though introductory appointments may be shorter or slightly longer depending on consultation depth and any extractions or add-ons. Please arrive a few minutes early to complete intake forms so your esthetician can begin promptly.

Yes. We perform a thorough assessment and choose gentle products and techniques for sensitive skin. Patch testing is available when indicated. Tell your esthetician about allergies, recent procedures, or medication to ensure a safe, comfortable treatment tailored to your needs.

Extractions can be performed when appropriate and only by our trained estheticians to minimize irritation. If your skin is inflamed, rosacea-prone, or recently treated, extractions may be skipped. Your esthetician will discuss options and obtain consent before proceeding.

Yes — this service includes an exclusive 10% new-client discount. Additional promotions, package pricing, or product discounts may also apply. Ask reception or your esthetician about current specials and loyalty programs to maximize value for future treatments.

Avoid direct sun, intense workouts, and harsh exfoliants for 24–48 hours. Use gentle cleansers, hydrating serums, and SPF daily. Your esthetician will provide personalized aftercare instructions and product recommendations to protect results and support ongoing skin improvement.